Support
This implementation is tracking ticket closure by month - reporting on overall resolution rates, and total open/closed within the month. In this example, the customer wants to show projects in the list even if they do not have any tickets to report for the month (normal behavior would be to show only the projects with tickets in the latest month displays). Totals are then rolled up to report over time, showing incidents by project, as well as overall for the entire organization. In this example, data is completely fed by an external system.